Your business is doing well. Revenue is stable, and you have a solid team. But somehow, you’re not taking it to the next level. Sound familiar? One of our domestic FMCG partners was in exactly this situation—and then, in just six months, their offline revenue grew by 85%. Let me show you how.

It’s 7:45 in the morning. Three coworkers are standing in the warehouse, trying to figure out where the screwdriver has gone. They have to leave in half an hour, but they’re still looking for the tools. Finally, they head out without it, only to end up buying a 12th drill bit at Praktiker during work hours, on the company’s dime.

“Anyone who knows what’s happening and when knows it almost by accident.” The owner-manager uttered these words with bitter honesty. Our client was a rapidly growing construction company where internal communication was chaotic, and this had an impact on every aspect of the business.

Many small businesses hit a growth ceiling at 10–50 employees. In this article, we explain what causes this and how to move forward with effective systems.